DATA COLLECTION

We will only collect personal information where that is necessary for one or more of its functions or activities. We will only collect personal information by lawful and fair means and not in an unreasonably intrusive way. We collect information for the primary purpose of complaint resolution. As soon as practicable after obtaining information from or about you, we will make sure that you are aware of: 

•  our identity and how to contact us
•  the fact that you can, and how to, gain access to that information
•  the purposes for which we have collected the information
•  the organizations or types of organizations to which we usually disclose this kind of information
•  any law that requires the particular information to be collected
•  any main consequences for you if all or part of that information is not provided.

If it is reasonable and practicable to do so, we will only collect personal information about you, from you. Where we collect information about you from another source, we will let you know the matters as listed above, unless doing so would pose a serious threat to the life or health of you or another party.
We will collect information in the following ways:

•  in writing from a complainant, financial services provider, third party or a complainant’s representative; or
•  orally from the complainant or financial services provider by telephone or in person; or
•  electronically from the complainant, financial services provider, third party or the complainant’s representative.

It can be assumed that when we collect information it will be used to allow:

•  us to collect, keep, use, correct and disclose information about you or the complaint; and
•  the person you are complaining about to give us such information about you or the complaint that we may request or which they may otherwise provide to us.

We will only use the information to review and investigate a complaint and, as part of our normal activities, we may disclose information about you:
to the person you are complaining about;

•  in accordance with compulsory legal process such as a Court “subpoena” (primary purpose).

Our website will also collect “Cookies”, which is information about your visit to the Financial Commission website. You should adjust your own browser settings if you do not want “Cookies” to operate. Financial Commission will not use this information to identify you.